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DRAFT — pending legal review. Not yet legally binding.

Note: This is a reference translation from the Brazilian Portuguese original. In case of conflict, the Portuguese version prevails.

Terms of Use

These Terms of Use ("Terms") govern access to and use of the platform, services and products offered by DASHIFY AUTOMACAO & INTELIGENCIA ARTIFICIAL LTDA-ME ("Dashify", "we"), CNPJ nº 63.878.205/0001-94, email dashify@dashify.net (collectively, the "Platform").

By creating an account, accessing or using the Platform, you ("User", "you") declare that you have read, understood and agree in full to these Terms and to the Privacy Policy. If you do not agree, please do not use the Platform.

1. Subject Matter

Dashify makes available a platform for automation, artificial intelligence, voice communication and relationship management, aimed at professional and business users, which may include, among others, the following modules:

  • CRM and lead management;
  • Voice calls and AI-based voice-bot;
  • Chatbots and conversational automations;
  • Integrations with external systems;
  • Media and file storage;
  • Analytics and reporting.

The availability of modules depends on the contracted plan and agreed scope.

2. Eligibility and Registration

2.1. Who may use the Platform

The Platform is intended for persons aged 18 (eighteen) or over, or for minors duly represented, and for regularly incorporated legal entities. You declare that you have full legal capacity and that the information provided upon registration is accurate, complete and current.

2.2. User account

  • Registration requires a name, email and password, and may request additional data.
  • You are responsible for keeping your password secure and for all activity carried out under your account.
  • The password is personal and non-transferable. Do not share it.
  • In the event of misuse, suspected compromise or unauthorised access, notify us immediately.

2.3. Verification

We may request additional verification (email, phone, documents) for security purposes, fraud prevention and compliance with legal obligations.

3. Permitted Use

You agree to use the Platform exclusively for lawful purposes, in compliance with these Terms, applicable law and good faith.

3.1. Prohibited conduct

The following are expressly prohibited:

a) Using the Platform for any unlawful, fraudulent or deceptive purpose; b) Infringing the rights of third parties, including intellectual property rights, privacy, reputation, image or data protection rights; c) Sending unsolicited communications (spam), chain messages, pyramid schemes or similar content; d) Collecting, storing or processing personal data of third parties without an adequate legal basis and without complying with the obligations arising from the LGPD, the GDPR and other applicable laws; e) Attempting to access areas, accounts or systems without authorisation; f) Reverse engineering, decompiling, disassembling or otherwise attempting to obtain the source code of the Platform, except to the extent permitted by law; g) Introducing viruses, malicious code or unauthorised automated scripts ("bots"/"scrapers") that overload the infrastructure; h) Circumventing security mechanisms, access controls or technical limits of the Platform; i) Using the Platform to make automated decisions with significant legal effects on third parties without ensuring the rights set out in LGPD art. 20 and GDPR art. 22; j) Using sensitive data outside the legally authorised grounds (LGPD art. 11; GDPR art. 9); k) Engaging in activities that violate consumer rights, constitute unfair competition or constitute abusive practices.

3.2. Communications with third parties via the Platform

When you use the Platform to communicate with your own customers, leads or contacts (for example, in campaigns, calls, messages or voice-bot interactions), you act as the Controller of the data of those third parties and are solely responsible for:

  • Obtaining a valid legal basis (consent or other applicable legal ground);
  • Complying with the duties of information and transparency towards Data Subjects;
  • Responding to requests from Data Subjects to exercise their rights;
  • Ensuring that the content sent is lawful, accurate and not deceptive;
  • Complying with sector-specific rules (telecommunications, telemarketing, "Do Not Disturb", "Do Not Call", prior consent for commercial messages, etc.).

Dashify acts, in such cases, as a Processor and will follow the Controller's lawful instructions.

4. User Content

4.1. Ownership

You retain ownership of all content you submit, store or transmit through the Platform ("User Content"), including texts, images, audio, video, customer data, prompts and configurations.

4.2. Licence

You grant Dashify a non-exclusive, worldwide, royalty-free and limited licence to host, copy, transmit, display and process User Content strictly to the extent necessary to provide the contracted services, ensure security, comply with legal obligations and improve the product (in aggregated and/or anonymised form, where applicable).

4.3. Responsibility

You are solely responsible for User Content and the consequences of its submission, storage or use. Dashify has no obligation to monitor content in advance, but may remove or block content that violates these Terms, the law or third-party rights, upon notification or legal/judicial order.

5. Dashify's Intellectual Property

All rights in the Platform — including source code, design, brand, logo, documentation, layouts and materials — are the exclusive property of Dashify or its licensors, and are protected by applicable intellectual property laws.

The licence of use granted to the User is limited, non-exclusive, non-transferable and revocable, and is restricted to the use of the Platform as contracted.

6. Artificial Intelligence

The Platform incorporates artificial intelligence features provided by specialist sub-processors. By using such features, you acknowledge:

a) That AI-generated responses may contain inaccuracies, and should be verified before use in significant decisions; b) That we do not recommend submitting sensitive data to AI models, except where strictly necessary and with an adequate legal basis; c) That automated decisions that significantly affect third parties must include human review and a contestation mechanism; d) That Dashify follows best practices for data minimisation and protection, but that the content of prompts and responses may be submitted to sub-processors as described in the AI Use Notice.

7. Payments, Plans and Taxes (where applicable)

Where applicable, prices, plans, payment methods, billing cycles and taxes will be communicated at the time of contracting. Late payments may lead to suspension of access, without prejudice to the charging of interest, penalties and monetary adjustment. Cancellations will follow the rules communicated in the contracted plan.

8. Service Availability

We make reasonable efforts to keep the Platform available 24×7. However, interruptions may occur due to:

  • Scheduled maintenance (communicated in advance where possible);
  • Emergency maintenance;
  • Third-party failures (hosting, telephony, AI, public internet providers);
  • Force majeure events.

We do not guarantee uninterrupted availability or freedom from errors, except as set out in a specific SLA when expressly contracted.

9. Suspension and Termination

9.1. Suspension

We may suspend access to the Platform, in whole or in part, with reasonable notice where feasible, in the event of:

  • Breach of these Terms;
  • Well-founded suspicion of fraudulent, abusive or unlawful use;
  • Non-payment, where applicable;
  • Legal, judicial or administrative order;
  • Security risk to the Platform or third parties.

9.2. Termination by the User

You may close your account at any time by contacting support or through the channels available on the Platform. Upon account closure, data will be handled in accordance with our Privacy Policy and Retention Policy.

9.3. Termination by Dashify

We may terminate contracts with reasonable prior notice, except in the case of serious breach, fraud, security risk or legal order, in which case termination may be immediate.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

a) Dashify is not liable for indirect damages, loss of profits or loss of opportunity arising from use or inability to use the Platform, except in cases of wilful misconduct or gross negligence; b) Dashify's total liability, aggregated across all causes related to these Terms, shall not exceed the amount actually paid by the User in the 12 (twelve) months preceding the event giving rise to the dispute, except where such limitation is prohibited by law; c) Dashify is not liable for acts of third parties, for misuse of the Platform by the User, or for the User's failure to comply with applicable law (in particular the LGPD, the GDPR and sector-specific rules).

Nothing in these Terms limits liabilities that cannot be limited by law, in particular consumer rights (Brazilian Consumer Protection Code) and Data Subject rights (LGPD/GDPR).

11. Indemnification

You agree to indemnify and hold Dashify harmless from any claim, action, damage, fine or expense (including reasonable legal fees) arising from:

  • The User's breach of these Terms;
  • The User's breach of applicable laws or third-party rights;
  • Use of User Content or processing of third-party personal data without an adequate legal basis.

12. Privacy and Data Protection

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms. In the event of any conflict between these Terms and the Privacy Policy, the Privacy Policy shall prevail with regard to the processing of personal data.

13. Communications

Unless otherwise provided by law, communications between the parties shall be made by the email address provided at registration or through the official channels of the Platform. Please keep your contact details up to date.

14. Changes to These Terms

These Terms may be amended at any time, with reasonable notice to Users (banner on the Platform, email or other channel). Material amendments will have a reasonable notice period before taking effect. Continued use of the Platform after the new version comes into force will be interpreted as acceptance.

Version: 1.0.0 (DRAFT) Last reviewed: 2026-05-15

15. General Provisions

  • Assignment: the User may not assign any rights or obligations under these Terms without Dashify's prior consent. Dashify may assign in the event of a corporate reorganisation, upon notice.
  • Partial invalidity: the invalidity of any clause shall not affect the remaining clauses, which shall remain in full force and effect.
  • Waiver: occasional tolerance by a party shall not constitute a waiver of rights.
  • Entire agreement: these Terms, together with the Privacy Policy and other referenced documents, constitute the entire agreement between the parties.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil, without prejudice to the direct application of the GDPR to processing subject to European jurisdiction. The courts of the district of Dashify's registered office shall have jurisdiction to resolve disputes, without prejudice to mandatory jurisdiction provided for by law (in particular in favour of the consumer, the Data Subject or the employee, where applicable).

17. Contact